TERMS & CONDITIONS
We are a small family owned business and we are doing the best we can for both our store and our customers during this tricky time. We thank you for your ongoing custom and support, and your understanding of our store policies below for all bookings. Please note; we have a no refund policy, if any COVID19 restrictions result in changes to the running of your workshop or costume hire, your session or reservation will be postponed until a future agreed date.
COVID CANCELLATION POLICY
It’s no secret that the past 16 months has been hard on small businesses, for us it’s been extremely tough, and so in order to survive we need to implement this Covid Cancellation Policy.
If you have a credit due to your costume reservation being cancelled due to Covid Lockdown, please know you have until the 1st of October 2021 to redeem it, toward another hire.
We are beyond grateful to all the beautiful customers who have supported us, you’ve literally been the reason we’ve managed to survive this far and been able to keep our doors open. We cannot thank you enough. Thankyou, Alicia & Louise.
Please note reservation deposits are not transferrable between customers or departments, regular T&Cs apply. Please refer to our full T&Cs for more information. Some exclusions apply.
COSTUME FITTING ROOMS & APPOINTMENTS FAQ